Rules

The rental guest agrees to comply with the following booking conditions:

1. To send a deposit of 30% of the total amount, without which the flat/villa will not be definitively reserved. The amount must be sent by bank transfer or credit card within the specified time frame.

2. To pay the balance of the rent on arrival and upon delivery of the keys and not to demand any reduction in price even in cases of late arrival or early departure.

3. To promptly communicate, by email or message, any change in the date of arrival.

4. In the event of an impediment to communicating the name and exact address of the replacement in a timely manner, without which information the rental office may refuse to hand over the property.

5. To bring with them, in the case of small children, a rubberized sheet to protect the mattresses.

6. Not to leave any valuables in the accommodation. The Agency is not liable for damage to persons or property due to accidents, loss, theft, delays or other causes. Furthermore, it is not liable and is not required to pay any compensation for malfunctions of condominium facilities such as lifts, centralized TV antennas and/or various automated systems (gates, barriers, etc.). The flats are not covered by theft insurance.

7. Not to occupy the flat/villa with more people than the number communicated at the time of booking, recognizing that both the rental office and the owner have the right to demand the immediate removal of any excess persons.

8. To respect the following office hours: from 9:00 to 12:30 and from 15:00 to 18:30, organizing the journey so as to arrive in Lignano during opening hours; not to insist, under any circumstances, at the staff's homes after the above hours; to find (in case of arrivals after the established hours) suitable accommodation until the next opening of the office.

9. Upon arrival, guests must provide the documents of all family members for reporting to the Public Security authorities, declaring that they are fully aware that the aforementioned authorities may, at any time, remove persons without documents.
It is mandatory to fill in the details of all guests online at least 24 hours before arrival, using the link sent by the agency at the time of booking.

10. To report, for the relevant charges, any breakages and damage to both the building and the equipment of the flat/villa, acting as custodian and recipient of said equipment and furniture. The accommodation is delivered by the agency in good condition, furnished in a manner appropriate to the category and number of beds, complete with furniture. The flat is equipped with kitchen utensils, crockery, refrigerator, blankets and pillows. During the agency's opening hours, a rapid response service is also guaranteed for minor replacements and maintenance, which will be carried out by persons authorised to enter the flat even in the absence of the tenant. The repair of any faults in electrical and/or electronic appliances (dishwashers, washing machines, air conditioners, TVs, refrigerators, etc.) that require the intervention of specialised personnel will take place within three working days of the fault being reported to the agency, without this entailing liability for breach of contract or grounds for any claim for damages or reimbursement. Minor maintenance repairs are the responsibility of the Agency, unless they are directly attributable to the guest for incorrect use of the rented property.
The tenant undertakes to use the rented property with care. It is not permitted to use heaters, camping stoves, barbecues and any other devices not provided in the property.

11. Avoid any disturbing noise in the premises (clogs, radios at full volume, loud conversations, etc.) that may disturb the neighbors' rest, and above all, respect the rest hours indicated in the condominium/residence regulations.

12. Leave the property clean, defrost and clean the refrigerator on the day of departure, leave pots, plates and glasses clean, especially those used at the last minute.

13. Respect the swimming pool hours - when available - and all the rules, which are always displayed at the entrance.

14. To vacate the flat/villa by 10:00 a.m. on the last day of the rental period, returning the keys to the office by that time.

15. To authorize both the rental office staff and the owner of the flat/villa to carry out inspections whenever they deem it appropriate.

16. Not to ask us to leave the keys with third parties.

17. To respond personally to inaccurate and incomplete reports made to the Public Security Authority through the rental office.

18. Any refund or compensation will be discussed after the balance has been paid. Any dispute or request for a refund must be forwarded to the property owner before being resolved.

19. In the event of lost keys, the office shall be reimbursed for the cost of the entire lock, which, for obvious reasons, will need to be replaced.

20. It is strictly forbidden to sublet the property.

21. Smoking is strictly prohibited in all apartments.

22. A customer who, without prior notice, does not occupy the accommodation by 12 noon on the day following the agreed arrival date (unless otherwise agreed in writing) shall be considered to have cancelled the booking. in this case, the Agency shall be free to dispose of the accommodation and the customer who has forfeited their right shall still be required to pay for the entire stay.

23. Cancellation of the booking is free of charge up to 14 days before the date of arrival. Those who cancel from the 14th day onwards from the date of arrival are required to pay for the entire stay using the same methods indicated for the payment of the deposit.
The rental contract is not covered by cancellation insurance.

24. The apartment/villa will be handed over after 4 p.m. on the day of arrival and must be vacated by the tenant by 10 a.m. on the day of departure, with the keys returned to the Agency.

25. Since 2018, a tourist tax has been in force, which for the year 2026 amounts to € 1.00 per person for a maximum of 10 nights. Children aged 0 to 12 are exempt.

26. The agency is not responsible for any malfunction or interruption of the Wi-Fi network, where available, or for any power outages.

27. The agency reserves the right to request a deposit at check-in to cover any damage or inconvenience caused by guests during their stay. The amount of the deposit varies from a minimum of € 100.00 to a maximum of € 1,000.00, depending on the accommodation.

28. The Agency acts as an agent without representation.